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I Receive a “Timed Out” Error When Updating Rates

The “Timed Out” message means that saving rates was not completed. This usually happens because too many rates were adjusted at once.

When you try to save rates in RevControl and receive the error message “Timed Out. Action could not be completed.”, it means that the action could not be completed within the expected time.

The full message reads:

Timed Out.
Action could not be completed.
Please note that the rates might not be saved.
If the issue persists, please contact support.

What does this message mean?

  • The communication between RevControl and your PMS or channel manager took too long, causing the action to time out.

  • The rates were not saved.

  • In most cases, this error occurs because too many rates were changed at once.

  • The chance of encountering this message increases if you have many different room types.

What can you do?

  1. Adjust fewer rates at once:

    • Make smaller changes, for example per room type or shorter periods.

  2. Try again:

    • Save the rates again in smaller steps.

  3. If the issue persists:

    • Contact the RevControl Customer Success team.