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The MinLOS is not sent to my PMS or channel manager

The MinLOS (Minimum Length of Stay) may not be transmitted if rate plans are missing, export settings are disabled, or if your PMS or channel manager does not support MinLOS.

If the MinLOS you set in RevControl isn’t reaching your PMS or channel manager, this is often due to configuration issues within RevControl or limitations of your PMS/channel manager.

Common causes and their solutions:

  1. Rate Plans Are Missing in RevControl

    • For certain PMSs and channel managers, it’s essential to specify which rate plans should receive MinLOS settings. This applies to the following systems:
      Apaleo, D-Edge, Camping.care, Cloudbeds, Guestline, Noovy, Lobbi, LodgeGate, Opera Cloud, protel Air, protel OnPremise, RoomRaccoon, Sihot, Siteminder, SmartHOTEL, StayNTouch, VIPS X, VIPS Cloud.

    • Solution:

      1. Add the missing rate plans via Settings > Mapping > Rate Plans.

      2. Link the appropriate rate plans to room types via Settings > Mapping > Export Setup.

  2. MinLOS Export Is Disabled in RevControl

    • For some PMSs and channel managers, MinLOS export is disabled by default in RevControl. This includes:
      ASSD, Clock, Booking Expert, Cubilis, Godo, Mews, protel (Air/OnPremise), StayNTouch, WebHotelier.

    • Solution:

      • Contact the RevControl Customer Success team. They can verify whether MinLOS export is enabled for your setup and activate it if necessary.

  3. Your PMS or Channel Manager Does Not Support MinLOS

    • Some PMSs or channel managers do not accept MinLOS settings from RevControl.

    • Solution:

      • Reach out to the support team of your PMS or channel manager to confirm whether they support MinLOS import and whether this feature can be activated.

Tip: Diagnosing Where the MinLOS Is Lost

If the MinLOS set in RevControl isn’t visible on an OTA like Booking.com, it’s important to trace where the issue occurs. The typical data flow is:

RevControl → PMS → Channel Manager → OTA

Check whether the MinLOS is correctly set in the channel manager. If not, verify the PMS. If it’s also missing there, inspect the settings in RevControl. This step-by-step approach helps identify where the transmission is failing.